At **Your Choice** (yourchoicee.com), customer satisfaction is important to us. Because we sell **digital, downloadable products**, our refund and return process works differently from a physical goods store. Please read this policy carefully before making a purchase.

All products sold on yourchoicee.com are **digital products** (e.g., templates, checklists, toolkits, and bundles) delivered electronically via download link and/or email. Because these files can be accessed, copied, and used immediately after purchase, our refund policy is structured to be fair to both our customers and our business.

Due to the instant and irreversible nature of digital downloads:

– Once a digital product has been successfully downloaded or accessed, it is generally considered non-refundable and non-returnable**, as the file cannot be “returned” once delivered.

– We strongly encourage customers to carefully review product descriptions, previews, screenshots, and specifications before completing a purchase.

We will consider a refund request in the following situations:

– Non-Delivery: You did not receive access to the product/download link within a reasonable time after successful payment (please also check spam/junk folders and your order confirmation page).

– Technical/Corrupted Files: The file you received is corrupted, incomplete, or does not open/function as described.

– Duplicate Purchase: You were accidentally charged more than once for the same product.

– Significant Discrepancy: The product delivered is materially different from what was described on the product page at the time of purchase.

– Unauthorized/Fraudulent Transaction: The payment was made without your authorization (subject to verification).

Refund requests must be submitted within 7 days of the purchase date, along with your order ID/transaction reference and a clear description of the issue.

Refunds will not be issued in the following cases:

– You changed your mind after downloading the product.

– You purchased the product by mistake without reviewing the product details.

– You no longer need the product or found a similar free alternative elsewhere.

– The product has already been downloaded, used, or shared, and no technical fault has been demonstrated.

– The request is made after the eligible refund window ([7] days) has passed.

To request a refund, please contact our support team with the following details:

1. Order ID / Transaction ID

2. Registered email address used for the purchase

3. Product name

4. Reason for the refund request (with screenshots, if applicable, for technical issues)

Send your request to: info@yourchoicee.com

Our team will review your request and respond within 3–5 business days.

– Approved refunds will be processed back to the original payment method used at checkout, via SSL Commerz.

– Depending on your bank or mobile financial service provider, refunds may take 7–15 business days to reflect in your account after approval.

– We are not responsible for delays caused by banks, card issuers, or mobile financial service providers once the refund has been initiated on our end.

– We do not offer cash refunds or refunds to alternate accounts/payment methods.

Since digital products are typically delivered instantly after payment confirmation, cancellations are only possible before the product has been delivered/downloaded. If you wish to cancel an order immediately after payment, contact us as soon as possible — we will make every effort to cancel before delivery, but cannot guarantee cancellation once the download link has been generated or sent.

As our products are non-physical and delivered digitally, there is no “return” of goods in the traditional sense — there is no item to physically send back. Any resolution to product issues is handled through the refund process described above, or, where appropriate, by providing a corrected/replacement file.

We reserve the right to decline refund requests that we reasonably determine to be fraudulent, abusive, made in bad faith, or that violate the terms of this policy — for example, requesting a refund after the product has clearly been used for its intended purpose.

We may revise this Refund and Return Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Refund and Return Policy or need help with an order, please contact us:

– Support Hours: Everyday, 10:00 AM – 7:00 PM]